BigLucky Privacy Policy

We respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services. At Big Lucky, we operate under the laws of Curacao, and we take our obligations regarding data protection seriously. By using our platform, you agree to the practices described in this policy.

Information We Collect

When you interact with BigLucky, we gather several categories of information to provide, maintain, and improve our services. Our goal is to ensure a safe and personalised experience for every player who joins us.

Information You Provide to Us

• We collect your personal details when you complete the big lucky register process, including your name, date of birth, email address, and phone number
• We collect identity verification documents to comply with our licensing obligations
• We collect financial information when you make a biglucky deposit or request a biglucky withdrawal, including payment method details
• We collect communication records when you contact our support team via live chat or email

Information We Collect Automatically

Our systems automatically record certain technical data whenever you access big lucky casino through your browser. This includes your IP address, device type, browser version, operating system, and general location data. Since we do not offer a dedicated big lucky app or big lucky casino app, all this information is gathered through our mobile-optimised browser platform, which functions seamlessly whether you use the biglucky login page from a desktop or a mobile device.

Gaming Activity Data

We track your gameplay across biglucky slots, biglucky live casino tables, and other titles available on our platform. This includes your betting history, wins, losses, session duration, and participation in promotions such as our daily cashback offer or the Spinoleague Challenge tournament. We use this data to manage your account responsibly and to detect any suspicious or fraudulent activity.

How We Use Your Information

Our use of your personal data is guided by legitimate business purposes, legal compliance, and your consent where required. We at BigLucky use your information for the following reasons:

• We use your data to verify your identity and process your big lucky casino login securely
• We use your financial details to process deposits, withdrawals, and to prevent money laundering
• We use your contact information to send you updates about your biglucky bonus, biglucky free spins, or a biglucky promo code when you opt in to marketing communications
• We use your gameplay data to personalise your experience and calculate eligibility for offers such as the biglucky no deposit bonus or daily cashback rewards
• We use your information to comply with our licensing obligations under the Curacao Gaming Control Board
• We use aggregated data to improve our website performance, game selection, and customer support quality

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, keep you logged in during your session, and understand how you navigate through our games and promotions. We at Big Lucky also use cookies for analytics purposes, allowing us to measure traffic and improve site functionality. You can adjust your browser settings to disable cookies, though doing so may affect certain features of our platform, including the smooth operation of the big lucky login process.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment providers such as Visa, Mastercard, Skrill, and cryptocurrency processors to complete your transactions
• We share data with regulatory authorities, including the Curacao Gaming Control Board, when legally required
• We share data with identity verification services to confirm your eligibility to play
• We share data with fraud prevention and security partners to protect our platform and our players
• We may disclose information if required by law, court order, or governmental request

Our parent company, White Star B.V., registered in Curacao under company number 153150, remains the data controller responsible for the information collected through casino biglucky and its related services.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our BigLucky platform uses encryption technology to safeguard sensitive data transmitted during registration, deposits, and withdrawals. While we take extensive precautions, no system is completely immune to risk, and we encourage you to use a strong password and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Once your account with big lucky casino is closed and there is no ongoing legal obligation to retain your data, we will securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to object to certain types of data processing

To exercise any of these rights, please contact our support team at support@biglucky.com, and we will address your request in accordance with applicable data protection laws.

International Data Transfers

As we serve players across international markets, including Finland, Norway, New Zealand, India, and Canada, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with our obligations as an operator licensed by the Curacao Gaming Control Board.

Restricted Territories

Please note that we do not offer our services to residents of certain restricted territories, including but not limited to the USA, the Netherlands, France, the Dutch West Indies, and Curaçao. If you attempt to access biglucky casino from a restricted location, we reserve the right to suspend or close your account.

Children's Privacy

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction, and in no case under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of big lucky casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated support team. We at BigLucky are available 24/7 via live chat, or you can email us directly at support@biglucky.com. Our team is here to help you with any privacy-related enquiries, whether they concern your biglucky register details, your gaming history, or your account security.