BigLucky Casino Terms and Conditions

Welcome to Big Lucky Casino. These Terms and Conditions govern your access to and use of BigLucky, including our website, games, promotions, and related services. By creating an account or using any part of our platform, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our services.

1. About Our Operator and License

Big Lucky is operated by White Star B.V., a company incorporated under the laws of Curaçao with registration number 153150, registered at Korporaalweg 10, Curaçao. We operate under license No. OGL/2023/159/0076 issued by the Curaçao Gaming Control Board (GCB). Our BigLucky platform was established to provide a secure, fair, and entertaining gaming environment for players across international markets, including Finland, Norway, New Zealand, India, and Canada.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete Big Lucky register process, you confirm that all information you provide is accurate, complete, and up to date. We reserve the right to request identity verification documents at any time, and we may suspend or close accounts that fail to meet our verification requirements.

• You may only hold one active BigLucky account per person, household, or IP address.
• You must not register on behalf of another individual.
• We reserve the right to refuse registration or close accounts at our sole discretion.

Once registered, you can use your BigLucky login credentials to access your account through our desktop or mobile browser platform. We currently do not offer a downloadable BigLucky app or Big Lucky casino app; our entire library, including slots and live casino games, is optimised for mobile browser play, so no big lucky app download is required to enjoy our games on the go.

3. Restricted Territories

Our services are not available to residents of certain jurisdictions, including but not limited to the USA, Netherlands, France, Dutch West Indies, and Curaçao. It is your responsibility to ensure that online gambling is legal in your country of residence before using Big Lucky. We reserve the right to restrict access or void winnings for players found accessing our platform from restricted territories.

4. Deposits, Withdrawals, and Payment Methods

We accept a variety of currencies, including NZD, EUR, USD, and cryptocurrencies such as BTC, ETH, USDT, LTC, BCH, and XRP. Our minimum deposit is £/$/€20, and the minimum big lucky withdrawal amount is also £/$/€20 for most payment methods. We support Visa, Mastercard, Bank Transfer, Paysafecard, Skrill, Bitpay, Neosurf, and Bitcoin, among other options available in your cashier section.

When you request a BigLucky withdrawal, we aim to process it within 24 hours, though in some cases processing may take up to 48 hours. Once approved, funds are typically sent instantly for e-wallets and within 3-5 banking days for other methods. We apply the following withdrawal limits:

• A maximum of €5,000 per day (or equivalent in any currency).
• A maximum of €20,000 per week (or equivalent in any currency).
• A maximum of €50,000 per month (or equivalent in any currency).

We reserve the right to request additional verification before processing any big lucky deposit or withdrawal request, particularly for larger transactions or first-time payouts.

5. Bonuses and Promotions

From time to time, we offer promotional campaigns such as our BigLucky bonus offers, including the Daily Cashback promotion and the Spinoleague Challenge tournament. Any BigLucky bonus code or Big Lucky promo code provided must be used in accordance with the specific terms of that promotion.

Daily Cashback

Our Daily Cashback rewards loyal players with up to 20% cashback on net gaming revenue, excluding RNG Table Games. A minimum of €5 cashback is credited daily, subject to a 10x wagering requirement. Cashback must be claimed within 24 hours from your rewards section, and wagered within 7 days, or the funds will be forfeited. Maximum bets using cashback funds cannot exceed €5 per spin.

Spinoleague Challenge

Our Spinoleague Challenge tournament offers a prize pool of up to €12,000,000 across multiple rounds. Players opt in via eligible Spinomenal slots, place qualifying real-money bets of at least €0.20, and earn points based on win-to-bet ratio. Winners may access the Prize Multiplier Wheel within 24 hours of a round's conclusion. Prizes are paid within 96 hours, excluding bank holidays, with no wagering requirements attached to tournament winnings.

Please note that we do not currently offer a BigLucky no deposit bonus or Big Lucky no deposit bonus as part of our standard promotional lineup; however, our cashback and tournament offers provide ongoing value to active players. We reserve the right to modify, suspend, or withdraw any bonus, including big lucky free spins or biglucky free spins offers, at our sole discretion, with changes effective immediately upon posting.

6. Games and Software Providers

We offer over 5,000 games from more than 93 studios, including Play'n GO, NetEnt, Pragmatic Play, Evolution, Nolimit City, Red Tiger, Spinomenal, and many others. Our Big Lucky slots collection features more than 4,000 titles, including Book of Dead, Gates of Olympus, Sweet Bonanza, and Starburst. Our BigLucky live casino offers over 300 tables powered by Evolution Gaming, Pragmatic Play Live, and OnAir Entertainment, featuring popular titles such as Crazy Time, Lightning Roulette, and Speed Baccarat. We also feature more than 40 progressive jackpot titles, including Mega Moolah and WowPot games. All games are accessible directly through your browser, with no separate download required.

7. Responsible Gambling

We are committed to promoting responsible gaming practices. We provide self-exclusion tools, deposit limits, and access to support organisations for players who feel their gambling may be becoming problematic. If you believe you need assistance, we encourage you to contact our support team or a relevant responsible gambling service in your jurisdiction.

8. Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your BigLucky login details and password. You must notify us immediately if you suspect unauthorised access to your account. We are not liable for losses arising from your failure to protect your login credentials.

9. Intellectual Property

All content on our platform, including graphics, software, trademarks, and game titles, remains the property of Big Lucky or our licensed content providers. You may not copy, reproduce, or distribute any part of our platform without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including losses related to promotional offers or technical malfunctions.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon publication on our website. Continued use of BigLucky following any amendment constitutes your acceptance of the revised Terms.

12. Customer Support and Contact

Our support team is available 24/7 via live chat, with initial responses provided through an automated gateway before connecting you with a human agent. You may also reach us by email at support@biglucky.com, or consult our FAQ and Help Centre for common questions regarding your big lucky account, big lucky deposit, or big lucky withdrawal process.

13. Governing Law

These Terms are governed by the laws of Curaçao. Any disputes arising from your use of our services shall be resolved in accordance with the applicable regulations governing our license.